TERMS AND CONDITIONS

Shipping, Orders & Exchanges 

Due to COVID-19 we are currently not accepting any returns to ensure safety of our customers and staff. Please contact admin@lashmanufactureraustralia.com.au regarding any product/order issues.

We aim to have all orders dispatched and shipped as close to the purchase date as possible. However, once these packages are transferred to our carriers, any circumstances that may delay this process are out of our control. All packages will be shipped to the provided address. We are not responsible for any additional fees to ship this package elsewhere after the package has been dispatched. 

If you require an exchange due to a damaged product, please contact us within 24 hours after your products arrive with clear details on any defects or damage.

*We will ship your order and products to the address provided. Lash Manufacturer Australia is not responsible for any fees to send the package to a new address or back to existing.

DELIVERY TIMEFRAMES 

The size of your order will impact its expected delivery time - all shipping timeframes are in business days

• Samples - 1-7 days plus shipping time 
• 10-500 units per product - 8-14 days plus shipping time 
• 1,000 units per product - 14-30 days plus shipping time 
• 1,000+ units per product - 20-30 days plus shipping time 

Please allow an additional 2-14 days for shipping as we ship all orders from Sydney and do not have an express shipping option. Orders for WA, NT and TAS can take up to 14 days to arrive once they leave our warehouse. 

READ OUR PRODUCT INSTRUCTIONS 

Make sure you have read all directions of use and product guidelines before using our products to ensure you are using them correctly. 

DAMAGE DURING SHIPMENT 

If your product is damaged or defective when it arrives, you MUST contact us within 24 hours of receiving your delivery. 

EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@lashmanufactureraustralia.com.au 

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

ORDER POLICY

Any damaged goods, discrepancies and/or shortages must be reported within 24 hours of the receipt of your order.

Lash Manufacturer Australia is not responsible for any lost or stolen orders.

Any charges for returned orders due to customer error  such as incorrect address, refused/undeliverable orders, etc. will be the responsibility of the customer.

BULK ITEMS 

We do not offer any refunds on bulk purchases as we specifically label and produce these products for your business and cannot risk the potential of contamination due to improper sanitisation methods. If you receive any faulty items in your order, please contact us within 24 hours and we will provide you with the information on how to obtain a credit. If you have any questions regarding this, please email us at admin@lashmanufactureraustralia.com.au. For labelling and bulk purchasing purposes, each product will be similar in nature, though there may be slight variances when receiving the products.

SAMPLES

We recommend that you purchase samples before purchasing in bulk to ensure you are ordering the correct products. As we stock a range of unique products, it is best that you sample each product that you would like to add to your range before purchasing in full to ensure it is the right fit for you. This is a low-cost way to make sure that our products are the right fit for your brand. 

CANCELLATIONS AND REFUNDS

All of our bulk products are custom made and privately labelled, for this reason, once payment has been made, we cannot cancel your order or process any refunds. We also do not process refunds on samples or on change of mind.

Due to Processing, Custom orders & Private Labelling we cannot Cancel Any orders once they are placed. Lash Manufacturer Australia requires you to purchase samples of each product before your bulk purchase as all sales are final after order placed.

If we do decide to process a refund before we have started your order, this will incur a 5% restocking fee to cover our administration costs. This 5% fee is raised to 10% if the purchase was made using Afterpay or ZipPay. 

We have a limited return policy as we are unable to restock Branded returned used goods and have to absorb the cost.  Please review our policy in full and then reach out to us by email at admin@lashmanufactureraustralia.com.au  to discuss the reason you are unsatisfied.

INSURANCE 

Your products are not covered by our insurance, however, it is important to note that we have not had a single issue since we began operation. We have spent thousands of dollars to have our brand insured within Australia, so you will only need to pay a small fee for your yearly insurance, and it may already fall under your current cover. Although it is not a legal requirement for you to take out product and liability insurance for your lash business, we highly recommend you do so to ensure you are protected against unforeseen events. 

EXPORTING 

We can provide all the information that you need so you can create your own Material Safety Data Sheet (MSDS) if you require so to send products overseas. An MSDS is a requirement to send products to some countries. 

Note: We do not help complete any other paperwork or documentation that may be required to export your products globally. Please ensure you understand this before reaching out for an MSDS.